|Hi! My name is Jose, husband of the artist Mary and webmaster of MJ Crafts Design Studio. You may have seen my photo in |
the “About Us” section, and possibly read my bio. I ask for your indulgence and a few minutes of your time so that I can
explain to you our philosophy on “customer-service."
First and foremost, let me explain that my wife, Mary, is a consummated businesswoman who has owned and managed two
flower shops at U.S. military installations. Her loyal customers were always disappointed when they found out she was
closing shop because the military was moving us again.
Now, you may ask…why didn’t you keep the shop open and have an employee manage it? Well…we tried that the first time
around for about a year; however, the customer base dropped to a point in which it was no longer economically feasible to
maintain the store. Her customers would be writing and calling her every week telling her how much they missed her, and
her “special touch”.
Furthermore, the customers missed her customer-oriented attitude. Mary would work with the customer to customize floral
arrangements, gifts, or personalized creations to match and satisfy the customer’s needs. No cookie-cutter approach! Every
gift purchased from her store was intended for a specific purpose. Of course, I’m not saying that it was like this for every
single person that walked into her store …I’m talking about her loyal, repeated customers, which were many.
One person who was very disappointed to see Mary leave her last flower shop was the Army Post Commander’s wife…this
was at Fort Buchanan, Puerto Rico. This lady was a loyal customer of Mary’s creations and told her how much she would miss
her creations. The Post Commander, awarded Mary with a beautiful letter of recommendation and an “Excellence Service”
Now, lets talk about me, as the other half of this team. I have been browsing the net considerably during these past
months…mainly to learn how to maintain a website, as I'm not a professional webmaster. I’ve noticed that many sites post
multiple logos from third-party companies as a testimony to their potential customer that their company is a reliable business
and that they will fulfill their end of the bargain.
Well...I have to tell you, that for now you will not see one of those logos in this site. Why?…for starters, I don’t feel the need
to pay hundreds of dollars to some company so they can testify that I am an honest businessman. I believe a person’s word
is his/her bond and that should suffice. I was raised in my family with that principle, and it was further ingrained in my
personality by my 24-year career as an officer in the United States Air Force.
The Internet may be huge, but the handmade crafts section is a manageable, small enough sector where customers will
probably find out if a business is legitimate and willing to provide adequate customer service. Now, I’m a flexible person and
will continue to learn more about the website business…and who knows, I may change my mind if convinced otherwise…but
for now, you have our words that if you are not satisfied with your MJ Crafts Design Studio creation, we will work with you, or
return your money if that is the what it takes to maintain you as a customer, and you have OUR WORD on it!